Then, we streamlined the workflow using Microsoft Power stack to improve efficiency and reduce errors. We also integrated a chatbot with WhatsApp and provided front desk executives with virtual assistants. Also, to improve decision-making capabilities, we adopted just-in-time reporting and created over 50 BI dashboards. These solutions have improved the bank’s ability to provide efficient employee service.
TechnePlus analyzed the IVR data and categorized inquiries into three major types: